This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

June 2018

Patient Access Has Changed

A recent upgrade has made changes to the on-line prescription ordering system. For further information see Prescriptions/Online Repeat Prescription Requests.

 

 

 

 

 

 

 

If you need to see a doctor…

 

If your problem is routine such as medication reviews, long term or non urgent problems you can usually make an appointment to see the doctor of your choice at a time which suits you over the next couple of weeks.



    • These appointments are 10 or 15 minutes each so to try to keep our patient waiting times to a minimum we ask that you try to keep these to 1 problem or a medication review. We do understand though that your time off work or away from a sick relative is precious so will always try to be flexible to your needs.

    • It is also possible to book a double appointment if you know you have a few things to cover and are likely to need longer.

    • They can be booked on the usual appointment number and the best time to get through is in the afternoon when the lines are less busy.



 

If your problem is urgent for the same day we can usually arrange for a call from a doctor on the day or to see you during or at the end of the morning surgery in an urgent slot.



    • Urgent appointments are kept especially for this purpose so can only be booked on the morning itself.

    • You can speak to the receptionists from 08:15 each morning and they will help to book a suitable appointment for you.

    • There may be less choice of which doctor you see but if you feel comfortable only with a male or a female doctor, we will try our utmost to make this possible so please do ask.

    • These appointments are reserved for urgent, new problems and can get very busy. Please book another appointment if you have other things you would like to discuss.

    • Please ring before 10 am to be fitted in to the morning surgery or receive a call back from a doctor. The afternoon surgeries are all pre-bookable and not for urgent appointments. If you call after 10 am with a request for an urgent appointment, you will be asked to ring for an appointment the following morning, unless, of course, it is an emergency which cannot be left overnight.

    • If it can be dealt with on the phone then you can leave a message.



 

 

Leaving a message for your doctor



    • You can always leave a message for your doctor and they will see it and call you when they have finished their surgery or are next in the building . It is sometimes a while before they finish so if your problem is urgent, please let the receptionists know so that they can tell them or pass it on to another doctor.



 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website