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Noticeboard

NOVEMBER 2ND 2018

We are recruiting for a Medical Receptionist /Dispensary Assistant. Please see the Recruitment Page(Number 10 on the quick links)

 

 

 

Named GP for all patients

All patients have a named GP who has overall responsibility for the care and support that our surgery provides to them.

If you are under 75 and would like to know who this is please contact us. If you have a preference as to which GP this is please let us know and we will make reasonable efforts to accommodate your request. If you do not wish to have a named GP please let us know.

If you are over 75 you will be notified in writing who your named GP is. Your named GP will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care package meets your individual needs.

On a day-to-day basis we do not work on a strict 'personal list' basis and you can see any of the doctors at the surgery. However it is better to see the same doctor for any ongoing problems. There are some specific services and conditions where a particular GP is more appropriate and our reception team can assist you as required.

If you have any questions, or wish to discuss this further with us, please contact us on the main surgery number.

Practice Management

Karen Oakton (f)

Karen

Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Susan Wren (f)

Susan

Surgery Manager - Woolton Hill Surgery

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
 
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