Important Patient Update: Covid-19
To lessen the spread of COVID-19, all patients will have a telephone appointment with a doctor who will book you in if necessary. Please do not turn up at reception – telephone us to arrange this.
Repeat Prescription Information
Patients requesting repeat prescriptions will be contacted when they are ready to collect. Times for collection of all prescriptions from Woolton Hill are
MONDAY 9.00 AM – 6.00 PM
TUESDAY 1.30 PM – 6.00 PM
WEDNESDAY 1.30 – 6.00 PM
THURSDAY 9.00 AM – 1.00 PM
FRIDAY 9.00 AM – 6.00 PM
OUTSIDE OF THESE HOURS PLEASE ENTER FOR BOOKED APPOINTMENTS AND DELIVERIES ONLY
Telephone lines are open as usual: 8.00 am – 6.30 pm Monday – Friday
We are open for prescription collection during the opening hours above. We are trying to send a text message to all patients that have a prescription ready for collection. If you have received a text message please do not call to check.
KINTBURY SURGERY REMAINS CLOSED TO PATIENTS UNTIL FURTHER NOTICE
To contact the surgery please phone the usual number and calls will be diverted.
Any face to face appointments with a clinician will be directed to Woolton Hill Surgery
KINTBURY PRESCRIPTION SERVICE
Prescriptions can be ordered as usual either by patient access or by posting the request in the letter box at Kintbury.
However, prescriptions must be collected from Woolton Hill Surgery at the times listed above.
PRESCRIPTION DELIVERIES BY NEIGHBOURCARE FOR KINTBURY AND WOOLTON HILL PATIENTS
If you are over 70 and would like help getting your prescription delivered to your door during this temporary period of Coronavirus self-isolation then please register online with neighbourcare
https://ewhneighbourcare.org.uk/prescriptions or by telephone 01635 745600.
If you are under 70 but in a vulnerable group and self-isolating you may also be able to use this temporary service once it is fully established. Please check with neighbourcare to see if they are able to help you.
Please understand that this is a rapidly evolving service set up by volunteers to serve the community so please be patient with us all during the early days.
OUR SERVICE IS CHANGING ALMOST DAILY AS THE CORONVIRUS PANDEMIC PROGRESSES. PLEASE CHECK OUR WEBSITE REGULARLY FOR LATEST UPDATES
Covid-19 Coronavirus – 24th March
As you will all be aware, the world is currently experiencing a pandemic of the Covid-19 Coronavirus. The Government and NHS are providing regular guidance on its recommended management and we at the Surgery are updating ourselves daily.
The current advice regarding Coronavirus is available here:
The government is now asking everyone to stay at home and only go outside for food, health reasons or essential work that cannot be done at home.
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Please DO NOT attend the surgery if you or someone you live with has these symptoms or are concerned you have coronavirus. This is to ensure the risk of spreading the virus is minimised and to protect other patients and our staff and ensure the practice can stay open.
With regard to coronavirus, if you have questions about whether you should be self-isolating, please contact NHS 111. In the first instance this should be via the website
If you are very unwell and feel you need hospital treatment please then do call the 111 number from a telephone. The practice will remain open and available for advice, however please be aware you may be directed to contact 111 where appropriate.
The NHS system is already experiencing high levels of pressure and we at the surgery have noticed an increase in requests for appointments and advice over the last 2 weeks. It remains unclear how severe the virus is likely to affect the UK but we feel we need to make some changes at this time in order to prepare for what may lie ahead.
In the interim and moving forward, all future GP and nurse appointments at the practice will be a triage telephone call. There are no pre-booked appointments available. Please call at 8:15 AM and a call back will happen that morning. If a follow up telephone call or face to face appointment is then needed this will be arranged.
We do expect an increase in the volume of patient’s needing urgent same day treatment or advice at this time. To help meet this demand we are going to temporarily suspend patients being called in for routine medication or long term condition reviews. However if you do have any concerns regarding your medication or feel yourself you need a review please call. We also that you please do not book for very longstanding problems or problems which could safely wait until we are over the worst of this pandemic.
Kintbury Surgery is currently closed to patients. Medication can be ordered in the usual way and collected from Woolton Hill Surgery. Not unexpectedly we are experiencing very high pressures at this time and currently asking for 10 working days turnarond. Please DO NOT request multiple months of medications or medications that you do not need ‘just in case’. There are no national concerns regarding medication supply as a result of the coronavirus. Ordering multiple months of medication has many negative effects including slowing our dispensary down further in its current time of pressure and reducing the availability of drugs to other patients, leading to further delays for all. We do understand the frustration and stress when it comes to supplying medication. Please be assured we are working as hard as we can. We will continue to update you with our turnaround time and opening time and if this is unacceptable then we will be happy to offer you the paper prescription to take to a high street chemist. We do believe they are experiencing the same pressures as us. We are also working hard to establish community links for delivery of medication to elderly and vulnerable patients.
The coronavirus is a world-wide concern with many current unknowns. It is a time to look after ourselves and each other. The practice remains open and available to our patients and we will be working hard to ensure our most sick and those most vulnerable to the virus are cared for. We ask for your understanding at this time.