We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Who can a formal complaint be made to?

You have the right to make a complaint about any aspect of NHS care, treatment or service that we provide. If you are unhappy with an NHS service, it’s often worthwhile discussing your concerns early on with the provider of the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage, but in some cases, you may feel more comfortable speaking to someone not directly involved in your care.

If you have a complaint about the care we have provided, you can either complain to us directly or you may complain to the NHS commissioner of the services, which is the body that pays for the NHS services you use. You cannot apply to both.

Our Complaints Policy and our Complaints Procedure detail how you complain to us directly or to the NHS Commissioner of Services for Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (BOB ICB).

You may contact the practice to send us a message via our website by clicking on the Message button on the top left of our website: Contact the Practice