The Friends and Family Test is an important patient feedback tool that builds on the principle that people who use NHS services should have the opportunity to provide feedback on their experience. The information provided is of great benefit as it enables NHS service providers to gather continuous feedback from patients and to respond to issues raised.
All NHS providers, including GP Practices, will be asking the same question: How likely are you to recommend our GP practice to friends and family if they need similar care or treatment? The data gathered will be published by NHS England and NHS Choices. We also may publish the results on our website and in the surgery.