NHS Friends and Family Test
Anyone using NHS services should be able to give feedback to the provider of that service. The NHS Friends and Family Test is designed to be a quick and simple mechanism for patients and other people who use NHS services to give feedback, which can then be used to identify what is working well and to improve the quality of any aspect of the patient experience.
All NHS providers, including GP Practices, will be asking the same standard question “Overall, how was your experience of our service?” followed by at least one free-text question, so that people can tell us what they want us to know in their own words. The data gathered will be published by NHS England and NHS Choices. We will also publish the results on our surgery website and in the surgery.