NHS Friends and Family Test

The Friends and Family Test is an important patient feedback tool that builds on the principle that people who use NHS services should have the opportunity to provide feedback on their experience. The information provided is of great benefit as it enables NHS service providers to gather continuous feedback from patients and to respond to issues raised.

All NHS providers, including GP Practices, will be asking the same question: How likely are you to recommend our GP practice to friends and family if they need similar care or treatment? The data gathered will be published by NHS England and NHS Choices. We also may publish the results on our website and in the surgery.

View the results!

NHS Friends and Family Test

If you are human, leave this field blank.

How likely are you to recommend us to friends and family if they needed similar care or treatment? *

Extremely likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don't know

What was good about your care, and what could be improved?

Tick this box if you consent to us publishing your comment anonymously.

Additional questions

Please select one box for each of the below questions, where 1 = Not at all and 5 = Totally.

Were you involved enough in decisions made about your care and treatment?

1

2

3

4

5

Was the surgery clean?

1

2

3

4

5

Were the receptionists helpful?

1

2

3

4

5

Is it easy to get an appointment (either by telephone and/or at the surgery)?

1

2

3

4

5

Age:

Gender:

Male

Female

Do you have any of the following long-standing conditions?

Deafness or severe hearing impairment

Blind or partially sighted

A long-standing physical condition

A learning disability

A mental health condition

A long-standing illness (e.g. asthma, COPD, cancer, HIV, diabetes, chronic heart disease, or epilepsy)

I do not have a long-standing condition

What is your ethnic group?

White

Mixed/multiple ethnic groups

Asian/Asian British

Black/African/Caribbean/Black British

Other ethnic group

If you are not happy with the service offered today, please speak to reception so that we may understand your concerns and try to put it right for your next visit.

Thank you.