NHS England has published a guide which tells you what to expect from your GP practice and how you can help us, so you get the best from the NHS.
The information in the “You and Your General Practice” document is subject to national review. The practice is taking steps to deliver your GP care in line with it, subject to available staffing, equipment, software and other physical, legal, contractual and safety constraints.
NHS England » You and your general practice – English
Patient feedback can be made directly to the ICB – Make a complaint