Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Kintbury Surgery 01488 658294 or Woolton Hill Surgery 01635 253324
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Kintbury Surgery 01488 658294 or Woolton Hill Surgery 01635 253324
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
For health reviews, including asthma reviews and smoking cessation please visit our online forms page.
Blood tests
Phlebotomy is not part of GP core services and as such provision for patients in Newbury & District ICB has been made for this service at WBCH.
We provide a very limited in-house service for patients that have a serious difficulty, as assessed by a clinician, in attending WBCH and for some specific long term condition reviews. Our appointments in-house are in very short supply and unfortunately we do not have the resource to extend this service routinely for all patients.
To book an appointment at WBCH
Please contact the phlebotomy department on 01635 273343 or book online at Sangix Appointments.
You must take your blood form with you to your appointment.
If urgent blood tests have been requested by your GP this will have been noted on your blood form and you will be able to attend WBCH without an appointment.
Your co-operation is greatly appreciated.
Visit a pharmacist
- Your GP can make a Pharmacy First referral for seven conditions
- No appointment necessary for any other minor illnesses
- Open late and at weekends
- Details of referred conditions under the Pharmacy First Scheme (PDF)
Enhanced access
The practice offers later appointments on some weekdays and some Saturday mornings from 8:30am.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
If your appointment is less than 24 working hours away, please contact the appropriate surgery by phone to let our reception team know you wish to cancel.
- phone us on Kintbury Surgery 01488 658294 or Woolton Hill Surgery 01635 253324
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We would ask you to come to the surgery whenever possible, in order to take advantage of the facilities. If you are too unwell to do so, please call the surgery; we can arrange for the doctor to talk to you and, where necessary, arrange a home visit. Please call before 11am if possible, so the doctors can plan their work efficiently.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
If you are unsure whether you need to see a doctor or nurse please ask reception for assistance.